Customer Support


We strive for excellence in customer support. You'll find that we respond pretty quickly with email at all hours! We are here to assist you with any questions you might have along the way. Please note that since our workshop is located on the same property as our home, for security reasons this address is undisclosed. For returns and exchanges we use a local mailbox service in our town, address below!

(866) 892-7778


Lox and Lasso Returns
153 Boston Post Road #1014
East Lyme, CT 06333

working hours:



*Please visit our returns policy [here] for information on product returns and exchanges for orders within our 30 day grace period.